Legal
1. 30 Days Return Policy
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ASJ Jewellers offers a 30 days return policy on eligible jewellery products purchased directly from our showroom.
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Customers may request a return within 30 days from the original purchase date.
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The original invoice or purchase proof must be presented for all return requests.
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Returned products must be unused, undamaged, and in their original condition.
2. Eligible Products
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Return eligibility applies only to selected jewellery items approved by ASJ Jewellers.
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Products with custom designs, personalized engraving, or special orders are not eligible for return.
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Earrings, nose pins, and other hygiene-sensitive jewellery items may not qualify for return or exchange.
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Products damaged due to improper handling or misuse are not eligible under the return policy.
3. Return Conditions
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Jewellery must be returned along with original packaging, certificates, tags, and accessories if provided.
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The product will undergo quality inspection before approval of the return request.
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ASJ Jewellers reserves the right to reject returns that do not meet inspection standards.
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Any missing components or signs of wear may reduce return eligibility.
4. Refund & Exchange
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Approved returns may be eligible for exchange, store credit, or refund as per company policy.
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Refund value may be calculated after deduction of making charges, taxes, or applicable service charges.
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Refund processing timelines may vary depending on payment method and verification process.
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Gold and diamond market fluctuations may affect the final refund amount where applicable.
5. Non-Returnable Items
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Customized jewellery and made-to-order products are strictly non-returnable.
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Jewellery purchased during clearance sales, special offers, or promotional campaigns may not qualify for return.
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Damaged, altered, resized, or repaired jewellery after delivery is not eligible for return.
6. Return Process
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Customers are requested to contact ASJ Jewellers before initiating any return request.
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Return approval is subject to verification by our jewellery experts.
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Customers may visit the showroom directly for assistance regarding returns or exchanges.
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ASJ Jewellers reserves the right to modify or discontinue the return policy without prior notice.
7. Contact Support
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For any questions related to returns, refunds, or exchanges, customers can contact ASJ Jewellers directly.
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Our support team will assist customers with the return process and policy clarification.
