Shipping
Effective Date: [Insert Date]
Adorn by Simmi Jain is committed to providing you with the best shipping options. We aim to process and ship your orders as quickly as possible.
1. Shipping Eligibility
To be eligible for shipping, you must meet the following criteria:
- The product must be unused, in its original condition, and in the original packaging.
- The shipping request must be made within [30] days of the purchase date.
- You must provide a valid proof of purchase (receipt or order confirmation).
- Certain items such as custom-made jewelry, engraved items, or sale items may not be eligible for shipping. Please check the product description for specific details.
2. Product Information and Availability
- We strive to provide accurate product descriptions and images. However, slight variations in color, size, or design may occur due to manufacturing processes or display settings.
- In the event that a product is out of stock after your purchase, we will notify you promptly and offer alternatives or a full refund.
3. Non-Refundable Items
- Custom-made or personalized jewelry.
- Items that have been altered or damaged after delivery.
- Gift cards and vouchers.
- Products purchased during clearance sales or special promotions.
4. Refund Process
To initiate a refund, please follow these steps:
- Contact our customer service team at asj@gmail.com.
- Provide your order number and details of the item you wish to return.
- Our team will guide you through the return process.
5. Return Shipping
- You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item sent, defective product).
- We recommend using a trackable shipping service to ensure the safe return of your item.
6. Refund Timeline
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within [7-10 business days] to the original method of payment.
- Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
7. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
8. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at asj@gmail.com.
Thank you for shopping with Adorn by Simmi Jain!
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